Renew360 Frequently Asked Questions

Question 1

Do my wellness credits expire?

Accepted Answer

No! Your wellness credits never expire. Unused credits automatically roll over to the next month. When your employer allocates new credits, they are added to your existing balance, so your credits accumulate over time.

Question 2

How do I check my available credit balance?

Accepted Answer

You can view your current credit balance on your employee dashboard after logging in. The balance is displayed prominently at the top of your dashboard and is updated in real-time after each purchase.

Question 3

Can I use my credits for family members?

Accepted Answer

Credit usage policies are determined by your employer. Some employers allow credits to be used for immediate family members, while others restrict usage to the employee only. Check with your HR department or view your employer's policy in your account settings.

Question 4

What happens to unused credits?

Accepted Answer

Unused credit policies vary by employer. Some employers allow credits to roll over to the next period, while others have a use-it-or-lose-it policy. Your specific policy is displayed in your account settings under "Credit Information."

Question 5

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with tracking information. You can also view all your orders and their current status in the "Orders" section of your employee dashboard.

Question 6

Is there a minimum company size requirement?

Accepted Answer

No! Renew360 works with companies of all sizes, from startups with 5 employees to enterprises with thousands. There are no fees or monthly costs for employers or employees to join the platform - it is completely free to use.

Question 7

How do I set up my company on Renew360?

Accepted Answer

Getting started is easy! Click "Get Started" and fill out the employer request form. Our team will contact you within 24 hours to discuss your needs, set up your account, and configure your credit allocation settings.

Question 8

Can I customize the credit allocation for different employee groups?

Accepted Answer

Yes, Renew360 supports flexible credit allocation models. You can set different credit amounts based on departments, job levels, tenure, or other criteria. Our team will help you configure the optimal setup for your organization.

Question 9

What reporting and analytics are available?

Accepted Answer

Employers have access to comprehensive dashboards showing program utilization, credit usage trends, popular products, and ROI metrics. All reports can be exported for further analysis or integration with your HR systems.

Question 10

How is billing handled?

Accepted Answer

Renew360 offers flexible billing options including monthly invoicing, quarterly billing, or annual prepayment with discounts. You only pay for credits that are actually used by employees, with detailed itemized invoices for complete transparency.

Question 11

Is there a cost to join Renew360?

Accepted Answer

No, there are absolutely no fees for employers or employees to join and use the Renew360 platform. Employers simply allocate wellness credits to their employees, and employees can use those credits to purchase products. Any purchases beyond allocated credits are paid by the employee at discounted prices.

Question 12

What is Renew360?

Accepted Answer

Renew360 is a comprehensive workplace wellness platform that enables employers to provide meaningful health benefits to their employees. We offer a curated selection of wellness products and programs that employees can access using employer-provided credits.

Question 13

How does the employer credit system work?

Accepted Answer

Employers allocate wellness credits to their employees on a periodic basis (monthly, quarterly, or annually). These credits can be used to purchase health products and services through our platform. Any amount exceeding the credit balance can be paid out-of-pocket by the employee.

Question 14

How does the credit system work?

Accepted Answer

Employers allocate wellness credits to their employees on a monthly, quarterly, or annual basis. Employees can use these credits to purchase approved wellness products and programs through our platform. Unused credits automatically roll over to the next period - they never expire!

Question 15

Is Renew360 HIPAA compliant?

Accepted Answer

Yes, Renew360 is fully HIPAA compliant. We implement industry-leading security measures including end-to-end encryption, role-based access controls, comprehensive audit logging, and secure data storage. We also sign Business Associate Agreements (BAAs) with all our partners and vendors.

Question 16

What types of products are available?

Accepted Answer

Our platform offers a wide range of wellness products including hormone panels, metabolic health tests, weight management programs, supplements, and preventive health screenings. All products are sourced from trusted, certified providers.

Question 17

How do employees get started?

Accepted Answer

Employees receive an invitation from their employer via email. They simply click the link, create an account, and can immediately start browsing products and using their allocated credits.

Question 18

What types of products are available?

Accepted Answer

Our product catalog includes supplements, wellness programs, health assessments, fitness equipment, and more. All products are carefully vetted for quality and effectiveness. Employers can customize which product categories are available to their employees.

Question 19

What kind of support do you offer?

Accepted Answer

We provide comprehensive support for all users including email support, live chat during business hours, and a detailed help center with guides and FAQs. Enterprise customers also receive dedicated account managers.

Frequently Asked Questions

Do my wellness credits expire?

How do I check my available credit balance?

Can I use my credits for family members?

What happens to unused credits?

How do I track my order?

Is there a minimum company size requirement?

How do I set up my company on Renew360?

Can I customize the credit allocation for different employee groups?

What reporting and analytics are available?

How is billing handled?

Is there a cost to join Renew360?

What is Renew360?

How does the employer credit system work?

How does the credit system work?

Is Renew360 HIPAA compliant?

What types of products are available?

How do employees get started?

What types of products are available?

What kind of support do you offer?

Still Have Questions?